Shipping Policy

ALL ORDERS WILL BE SHIPPED OUT FROM OUR STORE IN ASIA.
ORDER PROCESSING

We're shipping our orders as quickly as possible. Our current order processing time is 2-3 business days.

STANDARD SHIPPING

Europe — 16-22 days
United States — 18-22 days
Oceania South-East Asia — 12-20 days
All Other Countries — 20-22 days

If your shipment is in transit for 8 weeks , kindly contact our customer support team. The parcel is considered as lost if it is in transit for more than 2 months. We'll re-ship it for free or will issue a full refund.

ORDER FULFILLMENT

Please verify your shipping address during checkout. We are not responsible for any invalid or undeliverable address. You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow 24 hours for the tracking number to become active.

CUSTOMS

We are not responsible for destination country tax and/or duty charge if incurred. Customer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

SPECIAL Note During COVID-19:

For the Canadian customers, Canada Post has informed us that the country is badly affected by the pandemic, and the number of parcels handled has hit a record high. Furthermore, the number of infection cases were recorded high in Canada.

Canadian Post will arrange delivery as fast as possible while ensuring staff safety and complying with relevant local pandemic regulations. The overall delivery time for Canada will be delayed and expected to take around 20-35 days.

Also we are hosted on Shopify, the biggest and most reliable e-commerce platform on the planet. And to be triple sure, we process the payments using Paypal and/or Stripe the biggest and most secure payments gateways in the whole planet earth. They give you (and us) security.

We care a lot about our customers. If you have any questions, please contact us at support@cutelycat.com